Aussie Online Markets

Start Investing Now

Create Account

Get In Touch!

Simply call us on any of hour hotline:

Check out our offices

Plaza Building Australia Square, 95 Pitt Street Level 4 and 12, Sydney NSW 2000, Australia

Follow Us

Get a call from us!

    How Can We Help?

    COMPLAINT HANDLING PROCEDURE

    In the unlikely event that you feel dissatisfied with any aspect of our service we ask you to contact our Customer Support team via mail at [email protected] or via telephone on +61291604387. We will endeavor to resolve all issues within an expedient timeframe and respond to you acknowledging receipt of the issues you have raised. If you are not satisfied with the response from our Customer Service agent, or you are unable to resolve the issue at this level, then you may raise the matter as a complaint with our Compliance Team. The team will undertake an independent assessment of the complaint with a full diagnosis of the events. They will assess whether the client has been treated fairly and examine if the Aussie Online Market has met all of its contractual and other obligations in regards to the occurrence. A comprehensive written response will be provided within a maximum of eight weeks of receipt of the original complaint. If you need to contact our Support Team, send an email to [email protected] or send a written complaint to: Support Department Aussie Online Market Plaza Building Australia Square, 95 Pitt Street Level 4 and 12, Sydney NSW 2000, Australia. Aussie Online Market is required to provide a copy of its complaints handling procedures on request to eligible complainants.